Nittany Gardens Move-In FAQ 

Where do I pick up my keys? 

Upon arriving at Nittany Gardens, check into the office to pick up your keys and any additional move-in information.  Due to the coronavirus pandemic, you will be required to wear a mask while in the leasing office. Please follow any other directional signage as posted. 


What do I need to do to complete my lease file in order to move in? 

In your move-in email, we will detail what information, if any, is missing from your lease file. In order to pick up your keys on move-in day, we MUST have the following information on file: 

  • Parental Co-signer (Guarantor) Forms or Proof of Income (as required) 

  • All Lease Documents Signed 

  • Security Deposit Paid in Full 

  • Profile Picture Uploaded in Your Resident Portal 

  • First Rent Installment Paid in Full 


How can I make my payments to my account prior to move-in? 

To help further reduce in-person contact during move-in, we ask that you make all payments prior to move-in day. You can mail a check or money order (no cash payments) made payable to The Apartment Store or you can pay online. Please note that the online payment system does charge transaction fees based on your payment. These fees start at $1.95 when you pay directly from your checking account and increase depending on the type of credit card used and the amount of the transaction. 


How do I access my Resident Portal? 

  1. Click the Residents tab. 

  1. Simply login with the email and password you created when completing your application. 


How do I upload a profile picture? 

  1. Log into your Resident Portal 

  1. Under the Menu click Edit My Account 

  1. Choose Edit Account Image 

  1. Upload a profile picture of yourself 

  1. Click Save Account Image 


Who do I contact with any concerns after entering my apartment? 

In order to best serve everyone while maintaining social distancing, please text the office at (814) 238-2092 with any cleaning or immediate maintenance needs. If you have a maintenance emergency outside of office hours, please call (814) 234-5750.