Resources and FAQ
Centre for Disease
Pennsylvania Department of
PSU Student Affairs:
What is The Apartment Store
doing to mitigate the spread of Coronavirus?
The Apartment Store and its parent company Keystone Real Estate
Group, LP are committed to the health and well-being of our team
members, resident guests, and guests. We are adhering to all CDC
and PA Department of Health guidelines and continue to implement
additional measures to protect everyone. Our efforts include but
are not limited to the list below. Please help us in our efforts to
stop the spread of Coronavirus.
If all of my classes are online, am I
still allowed to move into my apartment?
- We continue to follow all CDC
and Department of Health guidelines.
- We require all team members,
maintenance technicians, guests, and third-party contractors wear
masks while in the leasing offices, common areas, and
entering apartments for inspection and/ or service.
- We strongly encouraging the use of
online services whenever possible to reduce in-person contact.
Please refer to the Move-In FAQ page for more information on accessing and utilizing
your Resident Portal to place maintenance requests, make payments,
- If you cannot pay your rent
through your Resident Portal, please help limit in-person contact
by dropping your payment in the drop box located outside the
- Please follow all directional
signage placed on stairwells, entrances, exits, elevators, floors,
etc. to promote social distancing.
- We are staggering our move-in
process and providing additional check-in locations to limit the
number of guests gathering at one time.
- Nearly all important move-in
information will be conducted online. PLEASE CONTINUE TO MONITOR
YOUR EMAIL FOR CRUCIAL MOVE-IN INFORMATION.
- Please note that the number of
people permitted in the leasing office at one time will be limited.
Kindly defer to the guidance of our team members.
- Hand sanitizer stations are
available in common areas, offices, and community recreation
- We have contracted professional
cleaners to clean and sanitize public spaces on a regular basis. In
between professional cleanings, all team members are working
together to continuously wipe down high touch areas.
- For those still looking to lease
an apartment, we offer full-service virtual leasing, from touring
are aware of Penn State’s strategies for return to campus with
options for online instruction. The Apartment Store is a private
entity, managing the interests of our resident guests and property
owners as best we can in these unprecedented times. We value the
safety and well-being of our community and are working diligently
with the State College Borough, Penn State University, and other
local landlords to provide processes and services to our guests
while adhering to all CDC and PA Department of Health guidelines.
In addition to the well-being of our community, we also value the
investment our guests are making in their education and strive to
support their success and want them to have the full college
experience. To that point, we remind you that our resident guests
will have access to their apartments for the entirety of the lease
term, which will provide a place where students can focus on their
studies without the distractions and of home. In addition, we
provide high-speed Wifi at our properties to support any necessary